Supported Products and Provided Services

Expert Tech provides helpdesk and troubleshooting services for home users. We are available 24x7 for all of your computer support needs, including MAC OS X support, performance optimization, tune-up and green PC solutions.

Here are some of the service features that we provide for the items below:

• • Advice and instructions on the installation and configuration of new hardware/software
• • Recommendations on the most current drivers for the customer's hardware
• • Fixing problems related to system and applications error messages
• • Remote diagnostics of malfunctions with computer hardware components
• • Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications.
• • Performance optimization, recommendations on upgrades/updates, system failure, function disorder of the basic components both hardware and software
• • Troubleshoot Local Area and Dial-Up Networking configuration and connectivity
• • Antivirus protection and tune-up solution

The helpdesk and troubleshooting services include:

• • Antivirus protection, tune-up and green PC solutions
• • Performance optimization
• • General computer advice, recommendations on upgrades/updates and application training ("how-to")
• • New hardware/software installation and configuration
• • Driver update, selection, and recommendations
• • Troubleshooting system and application errors (excluding error messages related to computer programming languages, script programming and debugging)
• • Remote diagnostics of computer hardware and software components
• • Performance optimization

Operating Systems

• • Microsoft® Windows® 95 OSR 2
• • Microsoft® Windows® 98 Second Edition
• • Microsoft® Windows® Millennium Edition
• • Microsoft® Windows® 2000 Professional
• • Microsoft® Windows® XP Home Edition
• • Microsoft® Windows® XP Professional Edition
• • Microsoft® Windows® Vista (all editions)
• • Apple® Mac OS X® Leopard
• • Apple® Mac OS X® Tiger

Hardware

• • System Units
• • Monitors
• • Printers
• • Sound Cards
• • Video Cards
• • Accelerators
• • Modems
• • Storage Media
• • CD/DVD Drives
• • Digital Cameras
• • Scanners
• • PC Cards
• • USB Devices

Software Applications

• • Microsoft® Internet Explorer (versions 4.0 and higher)
• • Safari browser
• • Mozilla Firefox browser (versions 2.0 and higer®)
• • Netscape Navigator (version 4.08)
• • Netscape Communicator (versions 4.08 and higher)
• • AOL browser (versions 4.0 and higher)
• • Opera browser (versions 5.0 and higher)
• • Microsoft® Outlook Express (versions 4.0 and higher)
• • Microsoft® Outlook® (versions 97 and higher)
• • Microsoft® Word (versions 97 and higher)
• • Microsoft® Excel (versions 97 and higher)
• • Microsoft® PowerPoint® (versions 97 and higher)
• • Microsoft® Access (versions 97 and higher)
• • Microsoft® FrontPage® (versions 98 and higher)
• • Microsoft® Publisher (versions 2000 and higher)
• • Microsoft® Visio® (versions 2000 and higher)

The troubleshooting services exclude any physical configuration and repair of hardware.
Microsoft, Windows, Windows NT, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation. Netscape, Netscape Navigator, Netscape Communicator are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.